Privacy Policy

At Featureflow Pty. Ltd. ("Featureflow", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feature flag management service.

Information We Collect

Account Information

When you create an account, we collect information such as your name, email address, company name, and billing information. This information is necessary to provide you with access to our services and to process payments.

Usage Data

We automatically collect certain information when you use our service, including:

• Log data (IP address, browser type, pages visited)
• Device information
• Feature flag evaluation data
• API usage statistics

Customer Data

You may provide us with data about your end users through our SDKs for the purpose of feature targeting and segmentation. This data is processed solely to provide the feature flag service and remains your property.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security assessments, and access controls.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

GDPR Compliance

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). We act as a data processor for customer data and as a data controller for account information. We have implemented appropriate safeguards for international data transfers.

Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: